Resident Information


    Welcome to SY21.

    SY21 is home to those who live there. For some this means a long-term commitment to owning and living in a valuable asset, to others it is a short-term place of residence. It is your responsibility to respect the rights of your neighbours.

    This information has been compiled by the Owners Corporation of SY21 to help you enjoy the experience of living at this property, while at the same time assisting in avoiding unnecessary problems, costs or inconvenience to yourself or others.
    You will note that the Rules of the Owners Corporation were established prior to settlement. These Rules have been passed as required by Law and are legally binding on all residents.

    Please take the time to read the details within this information which will assist in maintaining a harmonious living environment for everyone at SY21.

    Please note: The Vendor should have provided you with an Owner's Manual. The Owner's Manual provided by the Vendor should be read in conjunction with this information provided by MICM. One booklet does not replace the other.


    Under the Owners Corporation Act 2006, when a plan of subdivision is registered and common property is created, an Owners Corporation is deemed to exist. The Owners Corporation is all the lot holders, in this case, the owners of SY21.
    The Owners Corporation is responsible for:

    Maintaining the "common" areas of the property which includes land and/or facilities not on title to any one particular owner; eg main entrance foyer, corridors, lifts, gymnasium, swimming pool, etc.

    General administration associated with cleaning and maintenance and overseeing the smooth running of 'SY21.


    The Committee of Management consists of a representative body of elected owners with the power to make decisions and rules for the comfortable running of the building. The members of the Committee are elected annually at the Annual General Meeting of Owners.
    The Committee assists the Owners Corporation Manager with the administration and repairs of the common areas of the property. MICM is the appointed Owners Corporation Manager for SY21.


    Section 137 Owners Corporations Act, 2006
    An occupier of a Lot: Must comply with the "Act" and the "Regulations" under the Act and the rules of the Owners Corporation.
    Must not use or neglect the common property or permit it to be used or neglected in a manner that is likely to cause damage or deterioration to the common property.
    Section 141 Owners Corporations Act, 2006
    The rules of an Owners Corporation are binding on:
    a) the owner
    b) the lot owner
    c) any lessee or sub-lessee of a lot
    d) any occupiers of a lot


    Tenants should be advised by owners of the acceptable number of residents allowed to occupy each apartment.
    Over-night guests are to be expected from time-to-time, but ongoing overcrowding is not acceptable.

    • A resident when on common property must be adequately clothed and must not use language or behave in a manner likely to cause offence or embarrassment to any person lawfully using common property.
    • A resident must not nor allow persons under his or her control to smoke in those parts of the common property the Owners Corporation or its Managing Agent may designate from time-to-time.
    • A resident must not nor allow persons under his or her control to use on the common property, skateboards, rollers skates or roller blades.
    • A resident must not nor permit persons under his or her control to consume alcohol or take glassware onto the common property.
    • YOU MUST contact the Building Manager on mobile: +61 (0) 400 010 905 to arrange a booking time for your move in.
    • As there are many people to move in, in a short space of time, only half day bookings are permitted i.e. 9:00am-12:30pm or 12:30pm-4:00pm. You will not be permitted to move in to your apartment unless a booking has been made.
    • There are only two moves permitted on any one day per building.
    • Moves are not permitted on Saturdays, Sundays or public holidays at any time.
    • Under no circumstances will furniture be permitted through the front entry main foyer.
    • YOU MUST advise the Building Manager of the name of the contractor delivering your goods. The Building Manager will explain access details and parking for the removalist.
    • Notify all carriers and trades people that they MUST contact the Building Manager prior to arrival on site.
    • Vehicles must not obstruct the car park entry and must be parked where instructed by the Building Manager.
    • Furniture or goods on trolleys must not be brought through the entrance foyers. All goods are to be moved via the car park only. This is to ensure damage to the building is minimised.
    • Furniture may only be moved into SY21, when the protective covers to the appropriate lift and entries have been fitted.
    • Ensure the task of moving goods to and from the lift is as quick as possible.
    • Furniture or goods must not be stacked or placed against the lift doors on any level.
    • Please encourage your Removalists to take cardboard boxes and packing away with them. Should this not be done, residents should carefully follow the instructions for waste disposal for polystyrene, plastic, paper and boxes.
    • The Building Manager will inspect the lifts, foyers and common areas for any damage, which will be noted in the Form of Indemnity.
    • Removalist vehicles will not be permitted to enter the car park at any time. Please make your removalist aware of this prior to booking your move.
    • There is a walk to the ground level lift via the car park entry. Please have your removalist check the length of the prior to your move. Your removalist may wish to provide a trolley or a utility vehicle to shuttle your furniture from the entry point of the car park, to the closest entry to your apartment.
    • Please speak with the Building Manager with regard to loading/unloading areas.
    • Your apartment could contain natural timber flooring. This flooring is laid as a floating floor for acoustic reasons. Any furniture being placed on it should be in a coaster to avoid dents. When moving your goods onto a timber floor, padding or underlay of 10mm to 15mm (reasonably thick) should be laid on the floor. Insist that your removalist carry the items not drag across the floor. If trolleys are being used, the trolleys should have broad well pumped rubber tyres (no metal). It is preferred that runners are used as footwear.
      Your tiled floor in your kitchen and living areas has a 'flexible' underlay for the purpose of acoustic treatment to the apartment below. Hence, when heavy loads are placed on or moved over tiled floors, there is the potential for damage to the tiles and grout joints due to this flexibility.
    • When moving furniture, white goods or mobile benches over tiled floors, lay protective hard or stiff load distribution sheeting (eg Plywood) on the floor to avoid such damage.
    • We advise that these guidelines are for the benefit of all owners and to ensure that minimum damage occurs to common property. We request you respect these guidelines and follow them to the best of your ability.
    • Persons failing to book a move or not follow these guidelines could be requested to leave the site.
    • Respective resident/s will be held responsible for damage to the common property.
    • A resident must not mark, paint or the like or otherwise damage or deface, any structure that forms part of the common property.
    • A resident must not move any article likely to cause damage or obstruction through common property without first notifying the Owners Corporation or its Managing Agent in sufficient time to enable a representative of the Owners Corporation or the Managing Agent to be present.
    • A resident may only move an article likely to cause damage or obstruction through common property in accordance with directions of the Owners Corporation, the Managing Agent or the Managing Agent's representative.
    • A resident must not, without the prior written consent of the Owners Corporation, remove any article from the common property placed there by direction or authority of the Owners Corporation and must only use them for their intended use.
    • A resident must not, without the written authority of the Owners Corporation or its Managing Agent, interfere with the operation of any equipment installed on the common property.
    • A resident must not do anything which may prejudice the security or safety of the common property.
    • A resident must promptly notify the Owners Corporation or its Managing Agent on becoming aware of any damage to or defect in the common property.
    • A resident shall compensate the Owners Corporation in respect of any damage to the common property caused by that Member or its invitees.
    • A resident must not deposit or throw garbage onto the common property except into a receptacle or area specifically provided for that purpose.
    • A resident must not:

    • store on the common property any flammable chemical, liquid, gas or other flammable material; or
    • do or permit anything which may invalidate or suspend any insurance policy affected by the Owners Corporation or cause any premium to be increased, without the prior written consent of the Owners Corporation.
    • A resident must not keep any animal upon the common property after being given notice by the Owners Corporation to remove such animal.
    • A resident must ensure that any animal belonging to them does not urinate of defecate on common property.
    • A consent given by the Owners Corporation under these rules will, if practicable, be irrevocable and may be given subject to conditions including, a condition evidenced by a minute of a resolution that the Member to which the consent or approval relates is responsible for compliance with the terms of the consent.
    • Any complaint or application to the Owners Corporation must be addressed in writing to the Managing Agent, or where there is no Managing Agent, the secretary of the Owners Corporation.
    • A resident must not park or permit to be parked any motor vehicle, trailer or motor cycle other than within parking spaces designated by the Owners Corporation and the Owners Corporation reserves the right to remove any offending motor vehicle, trailer or motor cycle.
    • A resident must not permit any bicycle to be stored other than in the areas of the common property designated by the Owners Corporation or its Managing Agent for such purpose and fitted with bicycle racks.
    • A resident must not paint, finish or otherwise alter the external facade of any building or improvement forming part of the common property.
    • A resident must take all reasonable steps to ensure its invitees comply with these rules while on common property.
    • A Member must not allow the erection of any for sale or for lease boards on the common property.
    • A proprietor or occupier of a lot must not undertake any building works within or about or relating to a Owners Corporation member's lot except in accordance with the following requirements:
    • Such building works may only be undertaken after all requisite permits, approvals and consent under all relevant laws have been obtained and copies of which have been given to the secretary of the Owners Corporation and then strictly in accordance with those permits approvals and consents and any conditions thereof;
    • The proprietor or occupier of a lot must at all times ensure that such works are undertaken in a reasonable manner so as to minimise to a reasonable level any nuisance annoyance disturbance and inconvenience from building operations to other lot owners and occupiers;
    • The proprietor or occupier of a lot must not proceed with any such works until the proprietor or occupier:
    • Submits to the Owners Corporation plans and specifications of any works proposed by the proprietor or occupier which affect the external appearance of the building or any of the common property or which affect the building structure or services or the fire or acoustic ratings of any component of the building; and
    • Supplies to the Owners Corporation such further particulars of those proposed works as the Owners Corporation may request and as shall be reasonable to enable the Owners Corporation to be reasonably satisfied that those proposed works accord with the reasonable aesthetic and orderly development of the total building and do not endanger the building and are compatible with the overall services to the building and the individual floors; and
    • Receives written approval for those works from the Owners Corporation, such approval not to be unreasonably or capriciously withheld but which may be given subject to the condition that the reasonable costs of the Owners Corporation (which cost may include the costs of a building surveyor engaged by the Owners Corporation to consider such plans and specifications) by the proprietor or occupier and such approval shall not be effective until such costs have been paid;
    • Pays such reasonable costs to the Owners Corporation;
    • The proprietor or occupier of a lot must ensure that the proprietor or occupier and the proprietor or occupier's servants agents and contractors undertaking such works comply with the proper and reasonable directions of the Owners Corporation concerning the method of building operations, means of access, use of common areas and Resident management and building protection, and hours of work (and the main building entrance and lobby must not be used for the purposes of taking building materials or building workmen to and from the relevant lot unless the Owners Corporation gives written consent to do so) and that such servants agents and contractors are supervised in the carrying out of such works so as to minimise any damage to or dirtying of the common property and the services therein;
    • Without limiting the generality of paragraph (21.4) the proprietor or occupier of a lot must ensure that the proprietor or occupier and the proprietor or occupier's servant's agents and contractors undertaking such works observe the following restrictions in respect of the works:
    • Building materials must not be stacked or stored in the front side or rear of the building;
    • Scaffolding must not be erected on the common property or the exterior of the building;
    • Construction work times must comply with the local laws of the City of Stonnington;
    • The exterior and common property of the building must at all times be maintained in a clean tidy and safe state;
    • Construction vehicles and construction workers' vehicles must not be brought into or parked in the common property.
    • Before any of the proprietor or occupier's works commence the proprietor or occupier must:
    • Cause to be effected and maintained during the period of the building works a contractor's all risk insurance policy to the satisfaction of the Owners Corporation; and
    • Deliver a copy of the policy and certificate of currency in respect of the policy to the Owners Corporation;
    • Access shall not be available to other lots on the plan or common property on the plan for the installation and maintenance of services and associated building works without the consent or licence of the owner of the relevant lot or of the Owners Corporation in the case of common property;
    • The proprietor or occupier of a lot shall immediately make good all damage to and dirtying of the building, the common property, the services thereto or therein or any fixtures fittings or finishes thereof or therein which are caused by such works and if the proprietor or occupier fails to immediately do so the Owners Corporation may in its absolute discretion (or if the proprietor or occupier fails to do so within a reasonable period of time) must make good the damage and dirtying and in that event the proprietor or occupier shall indemnify and keep indemnified the Owners Corporation against any costs or liabilities incurred by the Owners Corporation in so making good the damage or dirtying;
    • The proprietor or occupier of a lot must forthwith make good any damage occasioned to the building the common areas, the services thereof and all fixtures, fittings and finishes resulting from such works or (at the Owners Corporation's election) to reimburse to the Owners Corporation the cost incurred or to be incurred by the Owners Corporation in making good any such damage.
    • A proprietor or occupier of a lot must not arrange any weekend moves. Moves on Saturdays, Sundays and Public Holidays are not permitted.
    • Residents intending to move furniture in or out must not do so without notifying the Building Manager at least 48 hours prior to the proposed move and receiving approval from the Building Manager for the day and time in order to coordinate the movement of removalists and tradesmen and to protect lifts, etc.


      Residents moving furniture in or out at any time must not:

    • permit any carriers or tradespeople to commence operations prior to their making contact upon arrival with the Building Manager.
    • permit any furniture or items to access or exit the building other than via the basement. Absolutely no movement is to be through the ground floor foyer.
    • permit any vehicles to restrict access to the car park.
    • conduct operations so as to unduly restrict access of other residents to the lifts or lobbies or restrict access to fire escapes.
    • place any furniture or items in a lift other than that specified by the Building Manager and notwithstanding 22.2.1 until protective covers have been placed in the lift by the Building Manager.
    • either themselves or permit any removalist to allow furniture or items to come into contact in any way with the lifts doors, including static contact of leaning or stacking against the door.
    • damage the lifts in any way or lobbies or any other areas nor leave rubbish papers or other detritus along the path of the move. The occupier must ensure that carriers do not leave empty boxes or cartons in the building. At the completion of the move in or out the Building Manager will inspect the lifts, lobbies and common areas for damage, marking or detritus and will if any is found notify the resident of amount payable in rectification. The amount must be paid to the Owners Corporation promptly.
    • conduct the operation in other than a quick and timely manner.
    • Proprietor must not permit tenants or occupiers to avoid paying the cost of damage. If the amount is not paid within seven days, the proprietor will become liable to the Owners Corporation for the amount.

    Each building has its own entry. There are walkways throughout the building which can get you from one side of the building to the other i.e. from River Street, to Chapel Street etc.



    Maintaining security is the shared responsibility of all residents of SY21. It is therefore essential that extra care be taken when entering or exiting the building, ensuring that no one unknown to you is permitted to enter at the same time to gain unauthorised access.

    • External entry/exit doors MUST NOT be propped open and you should ensure they close securely behind you each time.
    • Residents can access the building using their proximity card.
    • "Visitors are required to contact a resident via the video intercom. The intercom is located in the Main Entry Lobby to each block of apartments. The control provided by the intercom in each apartment permits access via the passenger lift or stairs to the floor of the respective resident only. The resident presses a release button (grey with a symbol of a key near handset) on the video/intercom in their apartment, which provides the visitor access. The lift will allow access to the respective floor only.
    • The key to your apartment is on a restricted system and will open your apartment door and the fire door on your level only.
    • For additional keys to your apartment please fill in the "Additional Apartment Key" Order Form, note that only Owners and Property Managers are authorised to order new keys/swipes.
      PDF order forms for apartment keys and swipes are available under “OC forms” under "INFORMATION" on this website. Keys ordered directly from Omega Corporate Security will be sent via Registered Post to the person named on the form.
    • Private car parking is provided in the basement of the building.
    • We request that you park only in your allocated parking space and that you do not use another car space without the permission of the respective Owner/Lessor.
    • The maximum allowable height of vehicles entering the car park is 2.0m. Vehicles over this height are prohibited from entering the car park as they may cause damage to overhead duct and pipe work. Should this occur, it is the responsibility of the vehicle owner to pay for any damage, which may be incurred. If it is a visitor or contractor to a particular apartment, the liability will rest with the apartment owner.
    • In certain areas of the car park, overhead ductwork and pipe work is below 2.0m and these areas have been highlighted with reflective hazard tape.
    • There are visitor car parks located immediately inside the entrances to the car park. Permanent Visitor parking is not permitted. The visitor car park areas (located at Chapel Street and Malcom Street entrances) are serviced by Anytime Car Park Management and fees apply.
      As there are pedestrians always walking around the car park, safety must be adhered to at all times. Please be aware of the following:
    • The speed limit is 5 km/h;
    • Please be aware of pedestrians around lift lobby areas and car park ramps;
    • Watch for pedestrians when entering/existing car park;
    • Observe directional traffic flow arrows;
    • Put on your head lights when in the car park so you are easier to see;
    • Always use your proximity card when entering or exiting the car park. Only one vehicle is permitted to enter or exit the building per swipe of the proximity card. If you fail to swipe, the garage door could end up on the bonnet or roof of your vehicle.
    • A Resident must not use a car parking space for any other purpose without the prior written consent of the Owners Corporation.
    • Cars should always be locked when left in the car park and valuables not left in unattended vehicles.
    • The opening/closing mechanism of the garage door is controlled by your proximity card via a mounted proximity reader or by remote control from Owners Corporation issued devices (fees apply).

    • Under certain circumstances it will be necessary for the garage door to remain open eg when maintenance is being carried out, or when residents are moving in or vacating.
    • For the safety of you and your vehicle, do not follow other vehicles entering or exiting. You must swipe your proximity card independently.
    • For security purposes, do not leave your proximity card in your vehicle.
    • It is not an acceptable practice to place a vehicle or item in the path of the door sensor to prevent it from closing. This practice will result in the malfunctioning of the system.

    Residents must refrain from tampering with the garage door control box. When problems occur advise the Building Manager on +61 (0) 400 010 905 of the fault immediately.

    • To ensure the ventilation of the car park operates efficiently, storage cages are not to be installed without the prior written approval of the Owners Corporation.
      Storage cages are not security cages. Basement parking is a restricted area, maintained by restricted access. Occupiers are responsible for their own property within these areas. Items stored in storage cages should be stored off the floor, preventing damage from water ingress.

    Each apartment has a mailbox that is clearly labelled with the apartment number. The mailboxes are individually keyed. The Owners Corporation Manager does not hold keys to your mailbox, therefore if you lose your keys, you will need to arrange for a locksmith to open your mailbox and reissue you with new keys.
    The size of the lifts at 79-99 River street are approximately 1070mm wide x 2110mm deep x 2190mm high with a 900mm wide x 1990mm high doorway.
    The size of the lift at 1-5 Chapel Mews is approximately 1070mm wide x 2110mm deep x 2190mm high with a 900mm wide x 1990mm high doorway.
    The size of the lift at 40 & 41 Chapel Mews is approximately 1200mm wide x 2000mm deep x 2250mm high with a 900mm wide x 2100m high doorway.
    The size of the lift at 800 Chapel Street is approximately 1400mm wide x 2000mm deep x 2700mm high with a 1000mm wide x 2100mm high doorway.
    The size of the lift at 36-39 Chapel Mews is approximately 1400mm wide x 2000mm deep x 2700mm high with a 1000mm wide x 2100mm high doorway.
    Two lifts are provided to access the 700 Chapel Street Apartments. The size of the lift at 700 Chapel Street is approximately 1400mm wide x 2000mm deep x 2700mm high with a 1000mm wide x 2100mm high doorway.
    If the lift doors need to be held open for a period of time eg when moving personal belongings or furniture, a bypass key should be obtained from the Building Manager on Mobile: +61 (0) 400 010 905.
    Please do not hold the lift doors open after they start to "beep". If this happens, let the doors close naturally then open them again. Holding them open after they start the cautionary beep only creates a safety risk, damages the lift computer and can cause lift failure or malfunction along with inconvenience to you and others.

    When using your balcony please consider the comfort of those below. Unsecured items on upper levels can be carried by wind to the lower levels. Therefore please adhere to the following:

    • Cigarette butts must not be discarded over the balcony or left in ashtrays on your balcony, as wind will carry them through the Development.
    • When cleaning or watering plants, take care to avoid excess water flowing over the edge onto those below. Perhaps water late at night when no-one is sitting out on their balcony.
    • Balconies are to be kept tidy.
    • To minimise the likelihood of risk and damage to surrounding people or property during periods of high winds, all loose items are to be removed from balconies.
    • Laundry, towels, bicycles, clothing etc. are not permitted on balconies.
    • Alterations to balconies are not permitted without the approval of the Owners Corporation. Membranes that are disturbed could cause leakage to apartments below and therefore all work to balconies must be clearly detailed and provided to the Owners Corporation for approval.
    • Smoking is not permitted in the common areas of the building at any time.
    • 'Smoke' in the building may result in the fire alarm and or sprinklers being activated, and the attendance of the Metropolitan Fire Brigade.
    • A false alarm call made in such instances incurs a fee of approximately $4000 which will be invoiced directly to the resident identified as being responsible. It is therefore in your interest to ensure you and your friends adhere strictly to this rule.
    • Garbage bins are the property of the Owners Corporation and not individually owned.
    • Do not leave rubbish in bags outside your apartment door, balconies, or the floor in the garbage area.
    • All cardboard boxes and packaging must be broken down, tied with string and neatly packed in the garbage area. Removalists should be encouraged to return to collect empty boxes.
    • All glass, plastics and steel to be taken to the garbage room in the car park and placed in the appropriate bins for recycling.
    • If you have access to a rubbish chute, please ensure your household rubbish is in thick and properly sealed plastic bags prior to placing in the rubbish chute, preventing spillage and odours escaping. It's a long way down and the rubbish can break out of the garbage bags creating a mess and causing a health risk to those cleaning the mess or in the near vicinity of the rubbish chute at the time.
    • Recyclable items should be separated and appropriate bins will be provided for the disposal of these items.
    • Please ensure that when you recycle, you take the lids off bottles and jars, take the labels off as many items as possible and clean the items before depositing.
    The Owners Corporation employs the Building Manager to manage the undertaking of routine cleaning of the common areas. Residents are asked to accept responsibility for maintaining the facilities provided and minimising litter and damage to the walls and floors.
    False Alarm Call Outs incur unnecessary expenses of approx. $4000 each time. These costs are charged to the resident identified as being responsible in cases of negligence.
    To assist in avoiding false alarms, we advise the following situations are known to cause the alarm to be triggered:
    • Smoking in common areas; corridors, floor landings, lifts, stairwells etc.
    • Utilisation of fire hoses for reasons other than a fire.
    • Excess cooking smoke entering common area corridors from an apartment eg burning toast or other food (in non-dangerous situations only windows should be opened to allow excess smoke to escape).
    • Excess heat/steam entering common area corridors from an apartment e. when the apartment front door remains open during the steam cleaning of carpets.
    • Club 21 is for the SY21 residents only. This is not a public gymnasium. Non Resident Owners are not to use the gymnasium, pool and spa facilities.
    • A resident must comply with the rules of use of the Recreation Centre as set by the Recreation Centre Manager or the Owners Corporation from time to time.
    • Club 21 consists of a sauna, spa, pool and gym.
    • To gain access to the recreation facilities you are to attend an induction, which is held on Wednesday evenings from 6.00pm-7:30 pm and Saturday mornings between 9:00am-10:30pm. Your proximity card will be activated on the next business day.
    • The hours of operation are between 4:30am and 11pm Monday to Sunday.
    • The Owners Corporation has an insurance policy, which covers Owners Corporation property, providing similar cover to normal household insurance. It covers the building itself but does not cover any damage to privately owned fittings, including carpets, curtains, blinds, light fittings and electric fittings or appliances not built into the unit and which can be removed, regardless of how the damage occurred. The public liability cover does not extend to cover the interior of any apartment, balcony or car space.
    • It is the responsibility of owners to arrange their own contents and public liability insurance. Owners acting as landlords require an appropriate policy.
    • If you wish to acquire a certificate of Currency for the Insurance policy please contact the manager who will provide an order form for the Insurance brokers. This is at the owner's expense.
    • If a resident is responsible for damage caused to another apartment or lot or to common property, that resident may be liable for the cost of reinstatement. Owners should be aware that any damage caused by their tenant is the responsibility of the owner and appropriate recognition of resident's responsibility should be set out in lease documents.
      It is essential that details of any potential insurance claim be forwarded to the Building Manager immediately. Your claim will be forwarded to the Owners Corporation insurer for assessment.
    • Most water damage is caused by washing machines, dish washers and overflowing baths and basins.
    • Do not leave machines or taps running when you are absent and turn off taps when machines are not in use.
    • Water ingress from one apartment to another is a private issue and not an Owners Corporation responsibility.
    • Your manager can advise you of the process if resultant damages
      Regularly check that the discharge hose on the washing machine is secure.

    Insurance excesses are to be paid as follows:
    Private Lot Insurance Repair - Excess is paid by the effected Lot Holder.
    Common Property Insurance Repair - Excess is paid by the effected Owners Corporation.


    Upon taking possession of an Apartment, it is recommended that private door locks be changed.


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